We are DadPad and are based in Truro, Cornwall.

We want to be super clear about what info we collect and how we use it to help make the app better for you. And don’t worry: we’re working closely with some important health organisations in the UK to support new dads in the best way possible.

If anything here confuses you or you have questions, you can reach out to our Data Protection Manager: julian@thedadpad.co.uk – we’re here to help!

To give you the best experience with the DadPad app or website, we collect some info about how you use them. We only take what we need, and we protect it with top-notch security.

We use “cookies” to gather data – like which pages you visit and the device you use.  Some cookies are essential, but for others, we’ll ask that you’re okay with this first. Be sure to check our Cookie Policy to find out more.

Remember, we link to other sites too, but we don’t control their privacy rules, so do be cautious when exploring them.

Got any questions? Feel free to ask. We want you to stay safe online.

Signing up for our app is pretty simple – we’ll just need some basic info like your name, age, and email. This helps us give you info on being a dad and lets you reach out with any questions. Please note though that the app isn’t open to under-18s yet.

Once you’re set up, you can choose to share more details, like your ethnicity or your baby’s age, to get personalised advice and content. You’re totally in control here: share what you want, and change it anytime in your settings.

We also collect anonymous data to make DadPad better over time. And we’ve got Community Groups where you can chat and share with others – but remember that everyone in the group can see what you post, so please keep it kind and respectful.

Feel free to check our guidelines and reach out with questions anytime.

Just a heads up: usually we keep your data private (you can read the details in the “Who do we share your personal data with?” section). But if we are seriously worried about someone’s safety – such as if a child or a vulnerable person is at risk – we might have to share your data with the authorities. This could include stuff you’ve posted or even your location. It’s all about keeping people safe.

To help you out and keep you updated on our news, we need your name and contact details. Buying our DadPad book? Your payment is safe with us, and you can choose how to pay.

We remember your shopping choices to keep things running nicely, and if you change your mind about our emails, unsubscribing is easy.

If you’re on our marketing list but decide to leave, we have a system to make sure we won’t message you again by accident.

If you said “yes” to extra cookies, remember that you can change your mind in our settings anytime.

Got an app account? We’ll keep your info while your account is active. If you delete your account, we’ll double-check it wasn’t a mistake. If we don’t hear from you, in 30 days we’ll remove your data for good.

We send out different kinds of messages. Some are just to help you use our service like purchase confirmations and replies to your questions. Others are about offers and content we hope you’d like; feel free to opt out of these anytime.

We’re also on social platforms including Facebook and Instagram, where we sometimes run ads. We only send ads your way if you’re okay with it, and you can always find out more in the “About” section on our Facebook page.

To keep our app running smoothly, we use tech such as Google, Dropbox or secure data servers where information from DadPad is stored. If the law says we  have to, we might share your info with official groups, too.

We promise to only share your data with safe, trusted groups and we never sell your personal data to anyone.

We share “big picture” data (without your personal details) with health groups and the people who commission and fund us, to help them see the big picture and keep the app free for you.

We also use anonymous quotes from the app to show our supporters the good they’re doing and to help us find ways to get even better.

When you buy something using a credit card through our app, PayPal handles the payment details; we don’t store any of your card info. You can see how PayPal uses your data on their privacy page.

If something big happens – like our app getting sold or changing hands – your data might be transferred too, but it will still be protected under this Privacy Notice, and we’ll let you know what’s happening.

You’ve got rights when it comes to your personal data! You can ask us about your data, get wrong info fixed, or even request to have your data deleted in certain situations. There are more details to these rights which you can check out anytime.

For all the info, see the full Privacy Notice below .

We keep all of this information updated, so check back now and then to see if anything has changed. You can always ask us questions via hello@thedadpad.co.uk

These summary paragraphs were last updated on 28 November 2024.

Inspire Cornwall CIC  – trading as DadPad – [Registered Address: The Old Carriage Works, Moresk Road, Truro, Cornwall, United Kingdom, TR1 1DG. Company Registration Number is 07307740] have created this Privacy Notice to:

• demonstrate that we are complying with the General Data Protection Regulation (GDPR);
• help you understand what personal data we process; and
• how we use that personal data when you use our website or register to use the DadPad App digital application.

We are registered with the ICO: Z3329637.

If you have any questions about this Privacy Notice, you can contact our Data Protection Manager via: julian@thedadpad.co.uk.

We are a Data Controller when we deal with the DadPad app and website-user personal data. This means that we make decisions about the personal data we are accountable for. We work closely with Commissioners from the National Health Service (NHS) and UK Integrated Care Systems (ICS) as our mission is to engage, include and support new dads as they transition to fatherhood. If you have any questions about our app, please contact us via: julian@thedadpad.co.uk.

You have several rights which you can access free of charge. In certain circumstances we reserve the right to charge a reasonable fee if your requests are unfounded or excessive.

You have the following rights:

• Right of access: You can request a copy of your personal data and details on how we use it.
• Right to rectification: You can ask us to correct or complete inaccurate or incomplete data.
• Right to erasure: Under certain conditions, you may request deletion of your data. If you have an account, you can delete it, and we’ll erase your data within 30 days unless retention is legally required.
• Right to restriction: You can request to limit our use of your data if you object and no lawful basis remains for processing it.
• Right to data portability: In specific cases, you can ask us to transfer your data in a structured, electronic format.
• Right to object: You can object to certain uses of your data, such as marketing.
• Automated decision making: You have the right to avoid certain automated decisions, including profiling.

For more information about these rights and when you can request them, please visit the Information Commissioner’s Guide to Data Subject Rights.

Not all of these rights are “absolute” and some won’t be  applicable. If you have given your consent for any of the data we process about you, you can withdraw your consent. If you wish to exercise any of these rights, please contact us via: julian@thedadpad.co.uk. We will respond to you within one month. If your request is complex and we require more time, we will contact you and let you know within the first month.

We are always happy to answer your queries regarding privacy. Please contact our Data Protection Manager via: julian@thedadpad.co.uk.

If you have a complaint, please get in touch with us so that we can resolve any concerns.

You also have a right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your personal data has been processed in a way which does not comply with Data Protection Legislation.

You can call the ICO helpline on 0303 123 1113 or visit their website here.

So that we can provide a service to you, we need to collect some of your personal data. We make sure that we only collect what we need and have outlined below the various ways in which we process your data and keep it safe.

We ensure that our systems are robust and take great care when it comes to keeping your personal data safe. This means that we use strong passwords and other security methods such as Multi Factor Authentication. We use Amazon Web Services to host our data, where it is kept securely, whether it is being sent over the internet or just stored on the servers. Our staff are trained on Data Protection and we ensure that our values are shared with the partners we work with.

Please select the section below which best describes your relationship with our organisation to find out more.

We use cookies on our website which collect various types of personal data. This will include:

• details about your visits to our website;
• page views, downloads, navigation, and exit;
• IP address;
• geographical location;
• browser type and version;
• operating system;
• referral source; and
• length of your visit.

Some of these cookies are necessary to ensure that the website works correctly, and other cookies require your consent. You can find out more about our cookies and how you can manage your consent in our Cookie Policy here.

Our website may contain links to other external websites. We aren’t responsible for the practices, policies or content of such websites and suggest that you check their privacy policies to ensure that you are happy to continue browsing.

You may have sent us an enquiry via the contact page on our website. We will collect your name and contact details as it’s in our legitimate interest to do so that we can enter into correspondence with you and answer your enquiry.

How long do we keep your personal data for?
If you have consented to non-essential cookies, we will process your data in line with our Cookie Policy and your choices presented to you when you view our website. You can update your preference on our Cookies Consent Management Platform.

Who do we share your personal data with?
We share your personal data with the organisations outlined here so we can fulfil our contract with you to help us run our business and to fulfil our legal obligations.

These include: Marketing Agencies, Webhosts, and analytics software if you have consented to non-essential cookies.

If you purchase one of our DadPad books from the website, please find out how we process your data here.

We ensure that our systems are robust, and we will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

When you registered on our DadPad app, we will collect details which identify you (name, username, date of birth, email address, postcode) which means you can create a login on the DadPad App. This is so that we can fulfil our contract to you, provide you with helpful information about being a dad, and answer any enquiries you may have.

‘The DadPad app’ should only be used if you are over 18 years of age, whereas the older version called ‘DadPad App’ can be used at any age as no personal data is collected.

When you create an account with ‘the DadPad App’, there are a few optional details which you can choose to enter. This is so that we can show you content and information which we hope you will find helpful. These are:

• Ethnicity
• Age categories of your baby/ies
• Your child/ren’s gender
• Details about you
• Areas of interest

We will ask for your consent when we collect each of these pieces of information. You can choose what you reveal to us and change your mind by returning to your account in your user profile page and changing your settings. If we want to use your data for any other reason and we’ve asked for your consent, we will contact you and ask you for permission to do this.

We will collect statistical information because we want to understand how we can improve the DadPad App and help you further. We are careful to ensure that this information is anonymised, including optional surveys embedded into “The DadPad App” which are used to improve our service.

When you log onto our Managed Community Group we will process personal data you submit to the group. You should be aware that the information you post on the group will be visible to other members of the DadPad Community Group. However, you can edit or delete any posts made in error that may give your personal information. The Community Groups do not have a “chat” function; however, you are able to provide one reply to questions from other members on “The Dad Pad App”. You’ll also find support from local health care teams on the Community Groups Please take care when you are posting on the group and remember to follow our General Community Guidelines and Terms of Service.

Safeguarding on the Community Forum
You can find out more about how we share data with organisations below in “Who do we share data with?“. However, if there is a safeguarding issue, we may share your personal data with public authorities if we are required by the law to do so. We will share your personal data if we feel there is risk of harm to a child or vulnerable person. This may mean sharing location data, content you have created such as posts or direct messages and any other situation we feel is relevant.

You can read more about this in our Terms and Conditions.

Non-Marketing Communications include service messages, answers to enquiries and other communications such as news regarding free health initiatives local to you to ensure that we deliver the services you expect from us.

How long do we keep your personal data for?

We will keep your personal data for as long as we have a contract with you. If you delete your account, we will contact you to confirm that this hasn’t been deleted in error. If we do not hear from you, we will retain your data for a further 30 days and then securely delete it.

Who do we share your personal data with?

We share your personal data with the organisations outlined here so we can fulfil our contract with you to help us run DadPad and to fulfil our legal obligations.

These include: Accountants and Web Hosts and Software Developers. We also use Google, DropBox, Microsoft, and Project Management systems to help us in the running of DadPad. It is possible that if we are obliged by law, we will disclose your personal details to the authorities.

When you are using the DadPad App, you may come across healthcare professionals from local Family Hubs who may be able to help you with your questions. They will ask you questions such as:

• ‘Have you heard of your Family Hub?’
• ‘What would you like help with?
• ‘What else can we do to assist you?’

The healthcare professionals will be able to see your username but will not have any access to other information.

We also share aggregated data with Health Service Commissioners and Funders. This means that we summarise data from the DadPad app so that commissioners can fund our services in various parts of the UK. The data we share doesn’t contain any of your personal data. The funding they provide helps dads like you to access services free at the point of use so that you can get more support in your parenting journey.

We will also share anonymised quotes from the DadPad app to help our funders understand how their funding has helped dads and what they can do to improve the services they offer.

We will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

We will process your name and contact details, so that we can fulfil our contract to you and answer any enquiries you may have. We will also process financial details about yourself to enable payment for our service. You can pay by PayPal or by direct bank transfer.

We keep records of your purchases so that we can manage and plan our business effectively. Keeping records such as this is in our legitimate interest as a business, and we make sure that none of this affects your individual rights.

We may send you a reminder email if you leave a product in the website cart or fail to make a payment via direct bank transfer. We do this under the lawful basis of legitimate interest. We will also offer you the option to opt out of marketing from us at the point of purchase. If you don’t opt out, you are welcome to unsubscribe at any time.

How do we communicate with you?

Non-Marketing Communications include service messages, invoices, answers to enquiries and other communications to ensure that we deliver our DadPad book to you.

How long do we keep your personal data for?

We will keep your personal data for seven years in accordance with HMRC Guidelines. If you remain part of our active marketing list, we will keep your personal data until you opt-out. At that point we will use a suppression list to ensure that we don’t contact you in error.

Who do we share your personal data with?

We share your personal data with the organisations outlined here so we can fulfil our contract with you to help us run DadPad and to fulfil our legal obligations.

These include: Accountants and Webhosts and Software Developers. We also use Google, DropBox, Microsoft, Email Marketing Platforms and Project Management systems to help us in the running of DadPad. It is possible that if we are obliged by law, we will disclose your personal details to the authorities.

We use PayPal as a third-party payment processor to process credit card payments. You can find more about how PayPal processes your personal data on their Privacy Statement here. We do not store your credit card details.

We will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

We will collect and process your name and business contact details because we have a legitimate interest to do so. This is because we have a contract with your organisation so that we can work together to improve services to dads.

How do we communicate with you?

Non-Marketing Communications include service messages, invoices, answers to enquiries and other communications to ensure that we deliver the services you expect from us.

If you join our marketing list

We will collect your name and contact details so that we can send you appropriate marketing communications. You are welcome to unsubscribe at any time. When you unsubscribe, your personal data will go onto our suppression list so that we don’t email you in error.

How long do we keep your personal data for?

We will keep your personal data for as long as we have a contract with your organisation and then for a further seven years in accordance with HMRC Guidelines. If you remain part of our active marketing list, we will keep your personal data until you opt-out. At that point we will use a suppression list to ensure that we don’t contact you in error.

Who do we share your personal data with?

We share your personal data with the organisations outlined here so we can fulfil our contract with you to help us run DadPad and to fulfil our legal obligations.

These include: Accountants and Web Hosts and Software Developers. We also use Google, DropBox, Microsoft, Email Marketing Platforms and Project Management systems to help us in the running of DadPad. It is possible that if we are obliged by law, we will disclose your personal details to the authorities.

We will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

We will collect and process your name and organisational contact details because we have a legitimate interest to do so. This is because we have a contract with your organisation so that we can work together to improve services to dads.

How do we communicate with you?

Non-Marketing Communications include service messages, answers to enquiries and other communications to ensure that we deliver the services you expect from us.

If you join our marketing list

We will collect your name and contact details so that we can send you appropriate marketing communications. You are welcome to unsubscribe at any time. When you unsubscribe, your personal data will go onto our suppression list so that we don’t email you in error.

How long do we keep your personal data for?

We will keep your personal data for as long as we have a contract with your organisation and then for a further seven years in accordance with HMRC Guidelines. If you remain part of our active marketing list, we will keep your personal data until you opt-out. At that point we will use a suppression list to ensure that we don’t contact you in error.

Who do we share your personal data with?

We share your personal data with the organisations outlined here so we can fulfil our contract with you to help us run DadPad and to fulfil our legal obligations.

These include: Accountants and Web Hosts and Software Developers. We also use Google, DropBox, Microsoft, Email Marketing Platforms and Project Management systems to help us in the running of DadPad. It is possible that if we are obliged by law, we will disclose your personal details to the authorities.

We will only share your data with organisations who have appropriate safeguarding mechanisms in place such as Standard Contractual Clauses. We have Data Processing Agreements with our Data Processors and never sell personal data to third parties.

In the event that DadPad is sold or transfers its assets to another party, your personal data could be one of the transferred assets. If your personal data is transferred it will remain subject to this Privacy Notice and you will be advised at the time of the sale. Your personal data will be passed onto a successor in the event of a liquidation or administration.

Social Media:

We use Facebook, X, LinkedIn, Instagram and YouTube. You can find a copy of this Privacy Notice on our Facebook page in the ‘About’ section.

We keep this Privacy Notice under regular review.

The most recent update was made on 29 November 2024.